Fraud Risk Management Senior Consultant - Education and Advocacy (Hiring Immediately)

Company: USAA
Location: Phoenix
Posted on: February 5, 2025

Job Description:

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Join our growing team as we work to become an industry leader in Fraud Governance Advisor Senior for Member Insights and Education. Our mission is to empower, educate, and advocate for our members while enhancing their ability to protect themselves against fraud and scams. As a Fraud Governance Advisor Senior for Member Insights and Education, you will play a key role in shaping, executing, and monitoring the member advocacy strategy, focusing on fraud prevention, education, and internal team alignment.
If you are passionate about member education and want to be part of a team focused on protecting our members from financial crime, we encourage you to apply and help us lead the charge in this critical mission.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. As a dedicated Fraud Governance Advisor Senior for Member Insights and Education you will establish, execute, and governs fraud management activities related to member experience and communications to include risk assessments, policies, frameworks, standards, processes, and tools as a first line of defense function. The Financial Crimes Member Experience Advisor Lead serves as a fraud risk management subject matter expert to ensure the bank fraud training program(s), member experience and communications, documents, projects, programs, processes, and product initiatives comply with regulatory, legal requirements, and fraud policies and standards. Partners and collaborates with the lines of business, Compliance and Risk Management, Audit Services, Legal, and Regulators.

Design Proactive Outreach Strategy: Design and lead a member-focused fraud awareness strategy across all service channels, collaborating with Communications, Marketing, and Product
Adapt Content with Fraud Trends Insights: Establish a feedback loop with Omnichannel, Fraud Detection, Claims and external channels to keep outreach responsive to real-time fraud trends and member needs.
Embed fraud prevention guidance within key member interactions to deliver context-specific security tips.
Build Community Partnerships : Strengthen relationships with industry groups, USAA Education Foundation, and Military Affairs to broaden fraud prevention efforts.
Measure Outreach Effectiveness: Set and track metrics to evaluate reach, engagement, and impact, using insights to refine and innovate strategies.

Leads cross-functional team members in strategic development, implementation, and execution of highly complex or unique fraud risk management workstreams, projects and solutions.
Provides thought leadership and subject matter expertise to guide the strategic direction of fraud risk requirements on business action plans, projects or operational requests based on regulatory guidance.
Applies a holistic understanding of fraud risk management requirements, policies, laws, and regulations to business strategies, programs, and solutions. Oversees the execution of risk assessments with business partners and the lines of business to include root cause analysis to determine impact and solutions.
Anticipates and identifies operational inefficiencies and emerging fraud management risks, compliance, and control issues in the operating environment, concurrent with implementing action plans to mitigate business impact.
Provides technical guidance of a complex or unique nature to functional areas within Enterprise Fraud Management on regulatory requirements and requests to ensure proper execution of conduct examinations. May oversee regulatory requirements and requests and/or conduct examinations.
Serves as a primary resource to team members and to cross-functional teams in support of fraud-based initiatives.
Regularly briefs executive management on enterprise projects and initiatives that may impact fraud risk.
Anticipates future training needs tied to fraud risk management through understanding regulatory and industry trends.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Bachelor's Degree OR 4 years of related fraud, compliance, risk, audit, or regulatory experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
-8 years of operations experience in a relevant functional area to include financial services, Fraud, AML, compliance, risk, audit, third party risk management or other related operational areas that support fraud risk management initiatives within the business.
-6 years of fraud, compliance, risk, audit, or regulatory related experience with accountability for projects, programs, processes, or policies.
- Expert knowledge of relevant laws, regulatory, compliance, industry regulations and regulatory data sources.
- Demonstrated analytical, organizational, and problem-solving abilities requiring a high attention to detail to identify fraud risks and trends.
- Strong communication skills with the ability to collaborate and execute among cross-functional teams, including all levels of the organization and with external regulatory agencies.
- PCI, REG CC, REG E, UCC, FCRA, BSA/AML, Elder Financial Exploitation guidance, OCC Fraud Risk Management 2019-37.


Outreach Strategy Development: Proven experience in designing and executing member-focused outreach strategies, especially in fraud prevention of financial education.
Content Development Skills
Clear and Engaging Content Creation: Skilled in creating trend-informed, impactful content that resonates with members across digital, service and community engagement platforms.
Experience tailoring content for different formats, including service channels, social media, podcasts, webinars, and in-person events.
Partnership-Building Experience
Proven track record of building and nurturing relationships with internal teams and external organizations, such as community groups, industry consortiums, and educational foundations
Community Engagement: Ability to leverage partnerships to broaden fraud awareness efforts within communities.
Fraud Trend Awareness
Strong understanding of fraud trends and emerging risks, with the capability to adapt messaging and outreach to address new threats effectively.
Ability to create feedback loops with internal teams to keep outreach relevant and timely.
Skilled in aligning initiatives with cross-functional teams to ensure outreach efforts align with broader USAA fraud prevention goals.
Proven ability to coordinate, communicate, and align outreach initiatives across various functions and with external partners.
Feedback-Driven Approach: Skilled in gathering and interpreting member feedback and engagement metrics to refine outreach efforts continuously.
Ability to set and track metrics to gauge reach, engagement, and effectiveness, using insights to refine and innovate on outreach strategies.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision pl]]

Keywords: USAA, Prescott , Fraud Risk Management Senior Consultant - Education and Advocacy (Hiring Immediately), Education / Teaching , Phoenix, Arizona