Customer Service Helpdesk Specialist

Company: VirtualVocations
Location: Glendale
Posted on: February 4, 2025

Job Description:

A company is looking for a Customer Service Helpdesk Specialist to provide technical support to clients.
Key Responsibilities

Provide technical support to customers via phone, email, and live chat
Diagnose and resolve technical issues related to computer core products
Document customer interactions, issues, and resolutions in the helpdesk system

Required Qualifications

High school diploma or equivalent; additional IT or customer service certification is a plus
Previous experience in a helpdesk or customer support role, preferably in the tech industry
Strong understanding of computer systems, hardware, software, and networking
Ability to manage multiple tasks in a fast-paced environment

Keywords: VirtualVocations, Prescott , Customer Service Helpdesk Specialist, Hospitality & Tourism , Glendale, Arizona

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