Service Delivery Manager/Project Manager / Program Manager
Location: Phoenix
Posted on: January 23, 2025
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Job Description:
Mastech is a growing company dedicated to innovation and
teamwork. We are currently seeking a Service Delivery
Manager/Project Manager / Program Manager for our client in the IT
Services domain. We value our professionals, providing
comprehensive benefits, exciting challenges, and the opportunity
for growth. This is a Contract position and the client is looking
for someone to start immediately. Dialed
Duration: 12+ Months Contract
Location: Phoenix, AZ /Zip Code: 85016
Compensation: Market Rate
Role: Service Delivery Manager/Project Manager / Program
Manager
Role Description: The Service Delivery Manager/Project Manager /
Program Manager would need to have at least 5+ years of
experience.
Responsibilities:
- Advocating for the Customer and client to the benefit of the
service relationship.
- Improving system and service performance consistently over the
life cycle of the relationship through using standard, consistent,
globally applied methods.
- Synergizing client solutions to provide seamless and consistent
set of customer touch-points.
- Adopting advances in practices and programs.
- Providing deep subject matter expertise on customer systems.
- Translating customer priorities and business direction into
client action.
Required Skills:
- 5+ years' experience in successfully managing complex service
delivery activities in a client services industry.
- Operational support experience.
- Demonstrated ability to build and maintain long-term, client
relationships.
- Demonstrated ability to develop and implement client-driven
organizational infrastructure.
- Demonstrated ability to develop and expand services within
existing accounts.
- Demonstrated ability to understand business and technical issues
in a variety of industries.
- Experience with technical projects such as software deployment,
enterprise systems infrastructure, business process development,
and e-commerce systems deployment, launch and operations.
- Must be able to manage small to medium sized projects using
industry standard tools and methodologies.
- Prefer technology practice management and/or IT consulting
experience.
- A solid understanding of overall business functions and the
impact of technical decisions on business results.
- Outstanding interpersonal and communications skills required.
Education: Bachelor's Degree
Experience: Minimum 5+ years
Relocation: No, this position will not cover relocation
expenses
Travel: No
Local Preferred: Yes
Recruiter Name: Smita Banerjee
Recruiter Phone: 877 884 8834 (Ext: 4019)
EOE
Keywords: , Prescott , Service Delivery Manager/Project Manager / Program Manager, IT / Software / Systems , Phoenix, Arizona
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