Customer Success Representative
Company: DollarDays
Location: Phoenix
Posted on: October 17, 2024
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Job Description:
Who We Are: At DollarDays, we're on a mission to empower those
who are making a difference. Since 2001, our dedicated team has
supported leading nonprofits, schools, and philanthropic
organizations by providing essential wholesale goods to fuel their
impactful missions. Through personalized support and strategic
partnerships, DollarDays equips community heroes with the resources
they need, while fostering dignity for those who need it most.The
Role: Customer Success Representative
As a Customer Success Representative (CSR), you will be responsible
for building and maintaining strong relationships with our
customers to improve customer satisfaction and loyalty. You will
proactively reach out to customers, provide guidance on products,
resolve escalations, address potential concerns, and collaborate
with internal teams to enhance customer satisfaction. The role will
involve collecting valuable feedback, responding to customer
requests and offering solutions, all while delivering an
exceptional customer experience.
What YOU will be doing: - Relationship Management: Build and
maintain strong, long-lasting relationships with customers by
addressing questions and concerns as they arise. - Customer
Advocacy: Act as the voice of the customer within the company,
providing feedback to the sales, services and product teams to
drive continuous improvement. - Escalation Management: Address
customer complaints as they emerge, providing advanced support to
ensure prompt resolutions and uphold high levels of customer
satisfaction. - Documentation: Monitor and document customer
interactions, address them proactively, and report internally on
customer risks and opportunities. - Cross-Functional Collaboration:
Collaborate with sales, purchasing, marketing, and support teams to
ensure a cohesive and exceptional customer experience. - Customer
Outreach: Engage with customers through calls, emails, or chat to
check on their satisfaction, answer questions, and offer solutions
before issues arise. - Upsell Opportunities: Identify opportunities
to suggest additional services or products that could enhance the
customer's experience.
What YOU Bring: - Excellent communication (written and spoken) and
interpersonal skills. - Strong problem-solving skills and the
ability to think critically. - Strong work ethic and ability to
work efficiently in autonomy and handle multiple tasks
simultaneously. - Knowledge of best practices in Customer Success.
- Strong attention to detail and organizational skills. -
Proficiency in using Microsoft Suite, and CRM or similar software.
- Prior experience in customer service, customer success or account
management is preferred. - Bilingual is a plus but not
required.
Why YOU will LOVE being part of the DollarDays Team: - Meaningful
Work: We are a passionate and dedicated team focused on making an
impact and empowering the people and groups who make a difference
in their communities. - Professional Development: Benefit from an
in-depth training program to enhance your product knowledge and CSR
skills. - Collaborative Environment: Work alongside passionate
individuals who are committed to excellence and fostering positive
change. - Opportunities for Growth: Grow your career in a
supportive environment that values personal and professional
development. - Perks: Competitive Compensation, Excellent Benefits,
and 401K.Ready to Make a Difference? If you're ready to join a team
where your passion meets purpose, we want to hear from you! Apply
now to become part of our team at DollarDays and embark on a
rewarding journey of growth, impact, and fulfillment.
High School Diploma or GED
PI89d3a04d36af-37248-35806334
Keywords: DollarDays, Prescott , Customer Success Representative, Other , Phoenix, Arizona
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