Desktop Support

Company: I-TEK Solutions
Location: Phoenix
Posted on: April 4, 2025

Job Description:

We are looking for individuals to fill our Desktop Support and Help Desk roles in the greater Phoenix area.

Do not wait to apply after reading this description a high application volume is expected for this opportunity.

Key Responsibilities:

Provide end-user support for hardware, software, and networking issues related to desktops, laptops, and mobile devices.
Troubleshoot and resolve technical problems in a timely manner, escalating complex issues when necessary.
Install, configure, and maintain operating systems (Windows, macOS) and software applications.
Set up new computers, printers, and other hardware, ensuring proper configuration and software installation.
Manage user accounts, permissions, and access to network resources.
Perform routine system maintenance, updates, and patch management to ensure systems are secure and up-to-date.
Respond to helpdesk tickets, phone calls, and email inquiries, providing high-quality service and clear communication.
Assist in the creation and maintenance of documentation for common technical issues and solutions.
Collaborate with other IT teams to support ongoing IT projects and initiatives.
Conduct training sessions for end users on new hardware, software, and IT policies.
Maintain inventory of hardware and software assets, ensuring accurate tracking and proper licensing.
Perform system backups and data recovery as needed.

Keywords: I-TEK Solutions, Prescott , Desktop Support, Other , Phoenix, Arizona