Technology Engineer Lead - Contractor

Company: System One
Location: Phoenix
Posted on: February 1, 2025

Job Description:

Position Title: Technology Engineer Lead

The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
Location: Phoenix, AZ (Hybrid)
Years of Experience: 10+ years applicable experience required
Work schedule : M/F (9:00am ET -5:30pm ET) / SAT/SUN (7:00am ET - 7:30 pm ET)

___For immediate consideration, you can reach me out at 412.516.1987/ shafique.mohammed@systemone.com___


Job Description
Candidate should possess skills that are aligned to the Site Reliability Engineering (SRE) principles with a focus on the discipline specific to this position. SRE is a software engineering approach to SRC Operations. SRE professionals use software as a tool to manage systems, solve problems, and automate tasks. Engineers' focus specializes in improving all aspects of reliability, acting as a conduit between infrastructure and application teams on support issues and improving tools, automation, processes, and software.

Responsibilities - SRE
--- Monitor systems and infrastructure to maintain operational and performance levels
--- Rotational on-call responsibilities
--- Work closely with other SRC professionals/engineers when issues arise, collaborate on troubleshooting, and provide consultation/resolution with events/incidents
--- Anticipate potential problems before they become impacting and collaborate to determine solutions
--- Gather and analyze metrics from tools and system/application logs to assist in performance tuning, fault finding, and resolution
--- Create sustainable systems and services through automation, processes enhancement, tools, and noise reduction
--- Build automation to manage the SRC operations and eliminate/minimize manual functions and toil
--- Collaborate with Application/Infrastructure support engineers and operations teams
--- Engage in post-incident reviews for improvements and determining the cause to prevent recurrence

Required Skills, and Abilities
Possess a breadth and depth of technical and management knowledge
Continuous improvement mindset, always looking for opportunities to streamline, routinize, or automate

Working knowledge across technology the following support areas:

Server: Administration and troubleshooting in Linux and Windows as well as patching and basic scripting skills (PowerShell, Bash)
Converged Solutions: Experience in VCE/UCP (including VMWare versions 6 and above), platform and network connectivity, and patching - understanding of current threat analysis and remediation trends, alongside PowerShell and Linux scripting skills
Storage: CIFS/NFS, Linux and Windows scripting, DPA reporting, Avamar and Data Domain administration, and solid understanding of Windows and Linux environments
Middleware: Linux, Windows, WebSphere, Apache, IIS, WebLogic and Tomcat
Mainframes: JCL, CICS SYSPLEX
Networking: Strong understanding of the network protocols and OSI Model, as well as Network+ Certification
Workflow and Knowledge Management: ServiceNow
Collaboration Tools: TrueSight, Jira, and Confluence
Process: Skilled and knowledgeable in ITSM; proficiency in operations analytics methodologies to drive performance improvement (e.g., Lean)
Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues ITIL fundamentals
Familiarity with Problem Management, Change Management, Release Management, Event Management, and Incident Management
Soft Skills
--- Adaptability to prioritize criticality to incoming incidents; high volume environment
--- Capable of balancing multiple projects
--- Ability to quickly learn and adapt to testing and support requirements for non-production work, including creating documentation for new process and procedures
--- Strong problem resolution skills including the ability to drive problem in fast paced environment problem bridges
--- Strong skills addressing production critical incidents
--- Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues
--- Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels
--- Self-motivated and able to work independently or as part of a team, taking ownership of tasks and driving them to completion
--- Insatiable curiosity of how technologies work and how technologies interface in complex, large scale environments

Education / Experience
Bachelor's degree in Engineering, Computer Science, or related field required (or equivalent experience
2 years experience supporting a large enterprise center

Keywords: System One, Prescott , Technology Engineer Lead - Contractor, IT / Software / Systems , Phoenix, Arizona